Terms & Conditions

Last updated: April 30, 2026

By using FOLD's services or the website at getfold.co, you agree to these Terms & Conditions. If you do not agree, do not use the service.

1. About FOLD

FOLD is a laundry pickup and delivery service operating in Los Angeles (Westside and the San Fernando Valley). We pick up your laundry, wash and process it, and deliver it back to your door. Operated by University Laundry Services LLC, a California limited liability company.

2. Services

Wash & Fold: $2.49 per pound, $60 order minimum, $9 flat service fee. $20 add-on for guaranteed 24-hour delivery (free for Concierge Members at $2.25/lb).
Dry Cleaning: Per-garment pricing — quote on photo. Customers text photos of items to (310) 991-8889 for itemized quotes. Typical pricing: shirts $5.95–$8.95, suits $14–$22, dresses $10–$30. Specialty items (gowns, leather, suede, beaded) quoted individually. Customer approves quote before processing.
Linen Press: Per-piece pricing (hand-finished). Pillowcase $4.50, Flat sheet $9 (Twin/Full) or $12 (Queen/King), Fitted sheet $10 (Twin/Full) or $13 (Queen/King), Duvet cover $16 (Queen/King), Bath towel $4, Bath sheet $6, Hand towel $2.50, Tablecloth $12–$22, Cloth napkin $1.50.
Specialty items: Comforter $19.99 (Twin/Full), $24.99 (Queen/King), $33.99 (Down/Wool). Pillow $11.99 (standard) or $19.99 (King/Down). Rug $11.99 (small) or $17.99 (large). $19.99. Sleeping bag $23.99.
Commercial accounts: Custom pricing for Airbnb hosts, gyms, salons, med spas, restaurants, daycares, hotels, and apartment buildings. Contact hello@getfold.co for a quote.

Pricing, turnaround time, and service area are subject to change. Current pricing is always shown at the time of booking.

3. Booking and Payment

Bookings made via getfold.co require a payment method on file (saved securely via Stripe). No upfront charge is made at the time of booking.
Final payment is calculated after weight is confirmed at pickup. Your saved payment method is charged automatically for the exact total. You receive a receipt via SMS and email.
Payment methods accepted: Apple Pay, Google Pay, credit/debit card via Stripe.
You may cancel a scheduled pickup at no charge up to 4 hours before the pickup window. Cancellations within 4 hours of pickup, or no-shows, may incur a $15 trip fee charged to your card on file.
The 50% off promotion applies only to a customer's first pickup.

4. SMS Messaging Program

Program name: FOLD Order Notifications

Description: By providing your mobile phone number on the booking form at https://getfold.co/intake.html and submitting the form, you expressly consent to receive transactional SMS messages from FOLD about your order — including order confirmations with reference number, pickup window reminders, ETA updates from our driver, and Stripe invoice/payment links after pickup.

Message frequency: Variable based on order activity. Typically 2–5 messages per order.

Message and data rates may apply. Standard carrier charges from your mobile provider may apply.

HELP: Reply HELP or INFO to any FOLD message for help, or call (310) 991-8889, or email hello@getfold.co.

STOP: Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any FOLD message to opt out at any time. Once you opt out, you will receive a final confirmation message and no further messages. To opt back in, reply START.

Mobile information non-sharing: Mobile phone numbers and consent for SMS communications are not shared with third parties or affiliates for marketing or promotional purposes. Mobile data is used solely for transactional order communications via Twilio (our SMS delivery provider).

Carriers: Carriers are not liable for delayed or undelivered messages.

FOLD does not send marketing or promotional SMS to customers without separate, explicit consent. Transactional messages are limited to those necessary to fulfill your order.

5. Pickup & Delivery

Customer is responsible for placing laundry in a designated pickup location at the scheduled time.
FOLD is not responsible for laundry left unattended outside the agreed pickup window.
Delivery times are estimates. Standard turnaround is 24 hours. Same-day turnaround is available for Airbnb hosts and emergency commercial accounts.
If no one is available at delivery, FOLD will leave the package in a safe location near the door, unless other instructions were provided. FOLD is not responsible for theft or weather damage after delivery.

6. Customer Responsibilities

Empty all pockets before pickup. FOLD is not responsible for items left in pockets.
Notify FOLD of any garment-specific care instructions (delicates, dry-clean-only, etc.) at pickup.
Notify FOLD of any allergies or detergent preferences (we offer fragrance-free and hypoallergenic options on request).
Provide accurate address, contact information, and access instructions.

7. Damage Protection

FOLD takes care to handle every garment professionally. In the rare event of damage, we offer the following protection:
Per item: up to $250 cash refund or replacement
Per order: up to $500 cash refund or replacement
Refunds are paid in cash, not store credit.
Claims must be submitted within 48 hours of delivery via email to hello@getfold.co with photos of the affected items.
FOLD is not responsible for: pre-existing damage, damage to items not suitable for standard washing (e.g., unlabeled silk, leather, fur, hand-wash-only without notice), color bleed from items mixed by the customer, or normal wear and tear.

8. Cancellations & Refunds

Cancel a scheduled pickup at no charge up to 4 hours before the pickup window.
Cancellations within 4 hours, or no-shows, may incur a $15 trip fee charged to your card on file.
If FOLD cancels for any reason (weather, vehicle issue, etc.), the deposit is fully refunded and we offer a $5 credit toward your next order.
No-shows (customer not available at pickup window with no advance notice) forfeit the deposit.

9. Promotions

The "First pickup 50% off" promotion is limited to one customer per household and applies to wash & fold and linen press only. Dry cleaning per-garment pricing is not discounted. Commercial accounts have separate promotional terms.

10. Limitation of Liability

To the fullest extent permitted by California law, FOLD's total liability for any claim arising out of or relating to the service shall not exceed the amount paid by the customer for the specific order in question, plus the damage protection limits in Section 7. FOLD is not liable for indirect, consequential, or incidental damages.

11. Service Area

FOLD currently serves the LA Westside (Brentwood, Santa Monica, Beverly Hills, West Hollywood, Pacific Palisades, Westwood, Mar Vista, Venice, Culver City, Marina Del Rey, Bel Air, Century City, Playa Vista, Playa del Rey), the entire San Fernando Valley, the South Bay (Manhattan Beach, Hermosa Beach, Redondo Beach, El Segundo), and East LA (Pasadena, South Pasadena, San Marino, Glendale, La Cañada Flintridge, Silver Lake, Echo Park, Los Feliz, Hollywood, Hancock Park, Mid-Wilshire, Koreatown). Service area is subject to expansion or contraction. Some addresses may have additional fees if outside standard pickup zones.

12. Privacy

Use of FOLD is governed by our Privacy Policy, which is incorporated by reference into these Terms.

13. Governing Law

These Terms are governed by the laws of the State of California. Any disputes shall be resolved in the courts of Los Angeles County, California.

14. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the service after changes constitutes acceptance of the updated Terms.

15. Contact

Email: hello@getfold.co
Phone/Text (residential): (310) 991-8889
Phone (commercial / B2B): (310) 991-8889
Mail: FOLD, 16851 Victory Blvd Ste 5, Van Nuys, CA 91406
Operated by: University Laundry Services LLC