Privacy Policy
FOLD ("we," "our," "us") operates the website getfold.co and provides laundry pickup and delivery services in the Los Angeles area. This Privacy Policy explains what information we collect, how we use it, and your rights under California law.
1. Information We Collect
We collect only the information necessary to process and deliver your laundry orders:
- Contact information: name, phone number, email address
- Pickup & delivery address: street address, unit number, gate codes or access notes (optional)
- Order details: service type, special instructions, weight, item count
- Payment information: processed securely by Stripe; we do not store credit card numbers on our servers
- Communications: SMS text messages, emails, and support inquiries you send us
- Website usage data: pages visited, browser type, IP address, referrer (used only for analytics and site improvement)
2. How We Use Your Information
We use the information we collect to:
- Schedule, process, and deliver your laundry orders
- Send order confirmations, pickup reminders, ETA updates, and invoices via SMS and email
- Respond to customer service inquiries
- Process payments through Stripe
- Improve our service quality and website performance
- Comply with legal obligations (tax records, etc.)
3. SMS Messaging Program
Program name: FOLD Order Notifications.
Consent: By providing your mobile phone number on the booking form at https://getfold.co/intake.html and submitting the form, you expressly consent to receive transactional SMS messages from FOLD related to your laundry pickup order. These include order confirmations with reference number, pickup window reminders, ETA updates from our driver, and Stripe invoice/payment links after pickup.
Message frequency: Variable based on order activity. Typically 2–5 messages per order.
Message and data rates may apply. Standard carrier message and data rates from your mobile provider may apply to messages sent and received.
Opt-out: You can opt out at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any FOLD SMS message. After opting out, you will receive a final confirmation message and no further messages. Reply START to resubscribe.
Help: Reply HELP or INFO to any FOLD SMS message for help, or call (310) 991-8889, or email hello@getfold.co.
Mobile numbers are NOT shared with third parties or affiliates for marketing or promotional purposes. Mobile information collected for the SMS Messaging Program is used solely for transactional order communications via Twilio (our SMS delivery provider) and is not shared with, sold to, or transferred to any third party for any other purpose.
We do not send marketing or promotional SMS without separate explicit opt-in consent.
Carriers are not liable for delayed or undelivered messages.
4. Information Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes.
We share information only with the following service providers, and only to the extent necessary to operate FOLD:
- Stripe — payment processing
- Twilio — SMS delivery
- Netlify — website hosting
- Airtable — order management database
- Google (Workspace, Analytics) — email and basic site analytics
Each of these providers has its own privacy policy and is contractually required to protect your data.
We may disclose information if required by law, valid subpoena, or to protect the rights, safety, or property of FOLD, our customers, or the public.
5. Data Retention
We retain customer order records for as long as necessary to operate the business, resolve disputes, and meet legal/tax requirements (typically 7 years for financial records). You can request deletion of your data at any time (see Section 7).
6. Security
We use industry-standard security practices including HTTPS encryption for all website traffic, encrypted database storage, two-factor authentication for staff accounts, and PCI-DSS compliant payment processing through Stripe. We do not store credit card numbers on our servers.
7. Your California Privacy Rights (CCPA / CPRA)
If you are a California resident, you have the right to:
- Know what personal information we collect about you and how we use it
- Access a copy of the personal information we hold
- Delete your personal information (subject to legal/tax retention requirements)
- Correct inaccurate personal information
- Opt out of the sale or sharing of personal information — FOLD does not sell or share personal information for marketing.
- Non-discrimination — we will not discriminate against you for exercising any of these rights
To exercise any of these rights, email us at hello@getfold.co or call (310) 991-8889. We will respond within 45 da